Shipping Information
Shipping Policy
All orders are dispatched from our European warehouse and delivered throughout Europe.
If you wish to order outside Europe, please contact us before placing your order to discuss available options.
Shipping Costs
Shipping cost (with guaranteed arrival): β¬10ββ¬20 depending on the destination country. For a precise quote, please contact our customer service team.
Delivery Time
Delivery time after payment is confirmed: 1β4 business days.
Re-sending Policy
If your package has not arrived within 10 business days of dispatch, and the delay is not caused by you, we will resend the order free of charge!
If delivery fails due to customer error (e.g. incorrect address provided, or failure to collect the parcel), and the parcel is returned to us, we are unable to resend it free of charge.
Tracking Information
Not all countries receive tracking numbers. Please contact our customer service team for detailed information.
If your order includes a Tracking ID (tracking number): it will be provided within 48 hours of dispatch, provided delivery has not already occurred.
Tracking numbers may be requested by email no earlier than 48 hours after payment.
Requests for tracking numbers received before 48 hours have elapsed will be automatically declined.
Contact
If you have any further questions about shipping, please contact us by email.
Customer Service: [email protected]